Refund policy

Return & Refund Policy

Effective Date: 11/4/2025

JJ’s Menswear (“we,” “our,” or “us”) strives to provide quality products and a positive shopping experience. This Return & Refund Policy outlines the conditions under which customers may return items purchased online from our store.

1. Eligibility for Returns and Refunds

Items may be returned within 30 calendar days of delivery for a full refund to the original payment method.
Items may be returned within 60 calendar days for store credit.
Exchanges are permitted for items of equal or lesser value.
Returned items must be:
- Unworn, unwashed, and in their original condition
- Returned in original packaging
- With tags attached
- Free of stains, odors, pet hair, or other damage
Altered or modified clothing is not eligible for return or exchange.

2. Non-Returnable Items

The following items are strictly non-returnable:

Altered or tailored items
Items with removed tags
Final sale merchandise
Gift cards

3. Return Process

All returns require prior authorization. To initiate a return:

Contact us at juan.jimenez@jjsmenswear.com
Provide your order number, reason for return, and photos if the item is damaged or incorrect.
Upon approval, we will provide a return shipping address. Returns sent without authorization may be refused.

4. Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Original shipping charges are non-refundable, except in cases of damaged or incorrect items.

5. Refunds and Processing Time

Refunds will be issued to the original payment method upon inspection and approval of returned items.
Refunds are typically processed within 3–5 business days of receipt.
Store credit or exchange items will be issued promptly upon approval.

6. Future In-Store Returns

Once JJ’s Menswear operates a physical location, online purchases may be returned or exchanged in-store.

7. Limitation of Liability

By purchasing from our store, you agree to the terms outlined in this policy. JJ’s Menswear is not responsible for items lost in transit during return shipping.

8. Contact Information

For questions regarding returns or refunds:
Email: juan.jimenez@jjsmenswear.com